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Intermittent testing of subtitles continues on Channel 4

Posted on 14th October 2021 by The Clean Feed Team
Last updated on 30th December 2022 Filed under News

There’s been some subtitles activity on Channel 4 again this afternoon.

However, there are technical issues – only partial subtitles are being transmitted, as can be seen in our video clip below.

We first observed the reappearance of subtitles in the early hours of Saturday morning, The examples we saw then had some minor issues but the subtitles were complete as far as we could tell.

Last night, Clean Feed monitored all Channel 4 non-music TV services for subtitles, from 7pm until shortly after midnight – no subtitles were transmitted.

VIDEO: partial subtitles appeared during this afternoon’s edition of A Place in the Sun on Channel. TX DATE: 14th October 2021. COPYRIGHT: Channel 4 Television Corporation.

Channel 4 issued an updated statement yesterday regarding the continued absence of access services on its channels:

We are really sorry that viewers still can’t watch our programmes with subtitles, audio description or sign language support. We know how important these access services are to you.

We have always been committed to supporting viewers with hearing or sight impairment very seriously, and realise how frustrating it is that you can’t enjoy your favourite programmes.

The reason we can’t currently provide access services is because of the severity of the incident on Saturday 25 September 2021. When we transferred to our emergency back-up, the system that was meant to provide access services, also failed.

Our engineers have been working around the clock to fix the problem. It is a priority for Channel 4. However, it is a complex process and will take some time.

However, when access services are fully restored, Channel 4 will make sure that all the programmes that you have missed will be available to watch with subtitles, audio description and sign language support.

Channel 4

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Tags: A Place in the Sun, Channel 4, Channel 4 Television Corporation, Playout, Red Bee Media, Red Bee Media Incident (Sep 2021), Subtitles

Dates for the Diary

6th/7th February: BBC One West Midlands HD, BBC One East Yorkshire/Lincolnshire HD and BBC Alba HD launch on satellite. BBC One/Two Wales SD services close on satellite.

13th/14th February: BBC One West HD, BBC One South West HD, BBC One Channel Islands HD, BBC One London HD and BBC RB1 HD launch on satellite.

20th/21st February: BBC One North East and Cumbria HD, BBC One North West HD, BBC One Yorkshire HD and BBC Parliament HD launch on satellite. BBC One Scotland SD and BBC Scotland SD services close on satellite.

22nd/23rd February: BBC One South East HD launches on satellite.

February 2023: new set for BBC Midlands Today goes live.

13th February 2023: Sky Kids launches.

Q1 2023: BBC Chameleon branding introduced on air for BBC Weather, CBBC and CBeebies.

April 2023: BBC News Channel and BBC World News merge.

November/December 2023: World Radiocommunications Conference (WRC-23).

Q1 2024: SD versions of BBC channels close on satellite.

2024: BBC Four and CBBC go online-only.

2024: BBC Radio 4 Extra goes online-only.

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